I'm Adrian Aymont. I run enterprise customer success in fleet telematics and IoT, and I write the software my customers end up needing: add-ins, integrations, reports that used to take a day.
A BC municipality spent most of a working day pulling fleet reports for 500–600 vehicles. I built a Geotab add-in that does it in five minutes. The same approach produced a state DOT report in 12 minutes that had taken one to two days.
Product requests were arriving one anecdote at a time. I led a voice-of-customer study with 26 of our key and enterprise clients across ten industries, ranked what they told us, and presented the findings to the whole company and the Product team.
A global toll-road operator took two years to say yes. Once they did, I negotiated the Geotab API plan, stood up the database and built the ordering and consolidated-invoicing flow myself.
I flagged British Columbia's new forward-facing dashcam rule to a major forest-products customer before they had heard of it, and got them into Geotab's satellite-device pilot for equipment working beyond cell coverage.
I facilitate a government customer advisory group with three state agencies, so public-sector fleets can compare notes and shape what gets built next.
I started on the help desk and worked through product and project management to enterprise accounts. Each role taught me how the one before it looked from the other side.
Team lead after 10 weeks. Two help desks, 15–20K tickets, first response cut from 31 to 11 hours.
Onboarded five vendors and designed a video-telematics API integration path.
PM of record for a statewide DOT telematics program. Multi-site camera rollouts. A reseller channel across four regions.
State DOTs, cities and a water utility. Facilitator of a government customer advisory group.
I've been writing code since PHP 3 in 1999. More than 20 years on, it's how I solve customer problems that don't have a product yet.
Roles, projects, or a telematics problem you can't get unstuck. Send a note and I'll reply by email.
Thanks. I'll reply to the address you gave.